Last updated: September 2026

This Shipping, Returns and Refunds Policy applies to purchases made through the Autoa Robot Welding online shop at autoaweld.com.

For Australian customers, Autoa Robot Welding operates through Autoa Pty Ltd.

For New Zealand customers, Autoa Robot Welding is operated by Autoline Automation Ltd trading as Autoa Robot Welding.

1. Dispatch Location

Unless otherwise advised, website orders for customers in Australia and New Zealand are dispatched from New Zealand.

Autoa may arrange dispatch from another location where required or agreed with the customer.

2. Shipping Charges

Available freight methods and applicable charges will normally be shown at checkout.

Freight charges may vary according to:

• Delivery destination, product size, weight and quantity
• Freight service selected and delivery requirements
• Residential, commercial, rural or remote delivery location

Large, heavy or specialised products may require a separate freight quotation.

Where additional freight arrangements or charges are required, Autoa will contact the customer before dispatch.

3. Dispatch and Delivery

Autoa will process and dispatch in stock orders as soon as reasonably practicable.

Dispatch and delivery times may vary depending on:

• Stock availability and order size
• Product type and handling requirements
• Payment or account approval
• Freight schedules, public holidays and border processing
• Events outside Autoa’s reasonable control

Any dispatch or delivery timeframe provided by Autoa is an estimate unless otherwise agreed in writing.

For Australian orders dispatched from New Zealand, delivery times may also be affected by international freight and customs processing.

4. Delivery Information

Customers are responsible for providing complete and accurate delivery details.

Additional freight, redelivery or handling charges resulting from incorrect or incomplete delivery information may be charged to the customer where permitted by law.

Where tracking is available, details may be provided by Autoa or the relevant freight provider.

5. Checking Your Delivery

Customers should inspect goods promptly after delivery.

If goods are damaged, missing, incorrectly supplied or appear faulty, please contact sales@autoaweld.com as soon as reasonably possible.

Please provide:

• Your order or invoice number
• The relevant product code
• A description of the issue
• Photographs or other supporting information where applicable

Where freight damage has occurred, please retain the goods and all packaging until Autoa confirms the next steps.

6. Change of Mind Returns

Autoa does not accept returns, exchanges or provide refunds for change of mind.

This includes circumstances where the customer:

• No longer requires the goods
• Orders the incorrect product, specification or quantity
• Selects a product that is unsuitable or incompatible with their equipment
• Changes their requirements after the order has been placed

Customers are responsible for confirming product codes, descriptions, specifications, quantities and compatibility before placing an order.

If you require assistance selecting a product, contact sales@autoaweld.com before ordering.

This policy does not limit any rights or remedies that cannot lawfully be excluded.

7. Faulty, Damaged or Incorrectly Supplied Goods

If goods are faulty, damaged or incorrectly supplied, please contact Autoa before returning them.

Autoa may request information reasonably required to assess the issue, including:

• Photographs or video
• Product or serial numbers
• Equipment details
• Information about installation or use
• Return of the goods for inspection

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, refund or another remedy required by law.

Goods supplied incorrectly by Autoa should not be installed, modified or used unless Autoa confirms otherwise.

8. Returns

Autoa does not accept returns unless required by applicable law or otherwise agreed by Autoa in writing.

Goods must not be returned without prior authorisation from Autoa.

Where a return is required under applicable law, or has otherwise been approved by Autoa in writing, Autoa will provide return instructions.

Returned goods must be securely packaged to prevent damage in transit.

Responsibility for return freight will be determined according to the reason for the return and the customer’s applicable legal rights.

Unauthorised returns may be refused.

9. Refunds

Refunds are not provided for change of mind.

Where a refund is required under applicable law or agreed by Autoa, it will normally be processed to the original payment method where practicable.

Processing times may vary depending on the payment provider or financial institution.

10. Australian Consumer Rights

Eligible Australian customers may have rights under the Australian Consumer Law.

Nothing in this Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

11. New Zealand Consumer Rights

Eligible New Zealand customers may have rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Nothing in this Policy excludes or restricts any right that cannot lawfully be excluded or restricted.

Different rules may apply where goods are acquired in trade for business purposes, as set out in Autoa’s Terms and Conditions.

12. Product Selection

Many products supplied by Autoa are specialised welding, robotic welding, automation or industrial components.

Customers should confirm the following before ordering:

• Product code and description
• Equipment model and compatibility
• Size and specification
• Quantity
• Connection, installation or application requirements

Where there is any uncertainty regarding product suitability, please contact Autoa before placing the order.

13. Contact

For shipping, delivery, return or refund enquiries, email: sales@autoaweld.com

Australia

Autoa Pty Ltd

3A Williamson Road

Ingleburn NSW 2565

Australia

Phone: +61 2 9139 6990

Freephone: 1800 573 228

New Zealand

Autoline Automation Ltd trading as Autoa Robot Welding

8/40 Waters Avenue

Burleigh, Blenheim 7201

New Zealand

Phone: +64 3 577 1970

Freephone: 0800 37 55 66