Last updated: October 2026

These Terms and Conditions apply to the use of autoaweld.com and to purchases made through the Autoa Robot Welding online shop.

For Australian customers, Autoa Robot Welding operates through Autoa Pty Ltd.

For New Zealand customers, Autoa Robot Welding is operated by Autoline Automation Ltd trading as Autoa Robot Welding.

By placing an order through the website, the customer agrees to these Terms and Conditions.

1. Orders

An order submitted through autoaweld.com is an offer to purchase the goods selected.

An order is accepted when Autoa confirms acceptance, processes the order or dispatches the goods.

Autoa may decline or cancel an order before dispatch where:

• Goods are unavailable or on backorder
• There is an obvious pricing, stock or website error
• Payment has not been received or approved
• Further information is required to process the order
• Autoa is unable to supply the goods

If Autoa cannot supply goods that have already been paid for, the customer will be contacted and an appropriate refund will be arranged.

2. Product Information

Autoa takes reasonable care to ensure product information on the website is accurate and current.

Product images, drawings, specifications, descriptions and technical information are provided to assist with product selection and may be updated from time to time.

Actual products may differ slightly from photographs or illustrations where a manufacturer changes a design, specification, packaging or appearance without materially affecting the product.

Where a particular specification, dimension, connection or compatibility requirement is important, customers should contact Autoa before placing an order.

3. Product Selection and Compatibility

Many products supplied by Autoa are specialised welding, robotic welding, automation or industrial components.

Customers are responsible for confirming that the goods selected are suitable for their equipment and intended application.

Before ordering, customers should check:

• Product code and description
• Equipment model and compatibility
• Size and technical specification
• Quantity
• Connection, installation and application requirements

Where there is any uncertainty regarding product suitability, contact sales@autoaweld.com before placing the order.

Nothing in this section limits any rights that cannot lawfully be excluded.

4. Pricing and GST

Prices are shown in the currency and tax format displayed on the website or customer account.

Depending on the customer’s location, account type and tax status, prices may be displayed inclusive or exclusive of GST.

The applicable product price, GST and freight charges will be shown at checkout or on the relevant quotation or invoice.

Autoa may change prices at any time before an order is accepted.

Where a product has been displayed at an obviously incorrect price due to a system, data entry or website error, Autoa may contact the customer and correct or cancel the order before dispatch.

5. Payment

Payment must be made using a payment method made available by Autoa.

Payment options may include online payment, approved invoice account or purchase order arrangements.

Invoice accounts and purchase order facilities are available only to approved customers and may be subject to separate credit and payment terms.

Autoa may withhold processing or dispatch until cleared payment, an approved purchase order or another agreed payment arrangement has been received.

6. Product Availability and Backorders

Website stock information is provided as accurately as reasonably possible but may not always reflect transactions that have occurred immediately before an order is processed.

Goods may occasionally be unavailable or placed on backorder.

Where this affects an order, Autoa will contact the customer and provide relevant information regarding availability or alternative arrangements.

7. Shipping and Delivery

Unless otherwise advised, website orders for customers in Australia and New Zealand are dispatched from New Zealand.

Freight charges and available delivery methods will normally be shown at checkout.

Freight charges may vary according to destination, product size, weight, quantity and delivery requirements.

Large, heavy or specialised goods may require a separate freight quotation.

Any delivery or dispatch timeframe provided by Autoa is an estimate unless otherwise agreed in writing.

Further information is available in our Shipping, Returns and Refunds Policy.

8. Delivery Details

Customers are responsible for providing complete and accurate delivery details.

Additional freight, redelivery or handling charges resulting from incorrect or incomplete delivery information may be charged to the customer where permitted by law.

Delivery to an address or third party nominated by the customer will be treated as delivery to the customer.

9. Inspection of Goods

Customers should inspect goods promptly after delivery.

If goods are damaged, missing, incorrectly supplied or appear faulty, contact sales@autoaweld.com as soon as reasonably possible.

Autoa may request:

• The order or invoice number
• Product details
• A description of the issue
• Photographs, video or other supporting information where applicable

Nothing in this section limits any rights available under applicable consumer law.

10. Returns

Autoa does not accept returns unless required by applicable law or otherwise agreed by Autoa in writing.

Goods must not be returned without prior authorisation.

Where a return is required under applicable law, or has otherwise been approved in writing, Autoa will provide return instructions.

Unauthorised returns may be refused.

Further details are set out in our Shipping, Returns and Refunds Policy.

11. Change of Mind

Autoa does not accept returns, exchanges or provide refunds for change of mind.

This includes circumstances where the customer:

• No longer requires the goods
• Orders the incorrect product, specification or quantity
• Selects goods that are unsuitable or incompatible with their equipment
• Changes their requirements after placing the order

Customers are responsible for confirming product suitability before ordering.

This section does not limit any rights or remedies that cannot lawfully be excluded.

12. Faulty, Damaged or Incorrectly Supplied Goods

Where goods are faulty, damaged or incorrectly supplied, customers should contact Autoa before returning them.

Autoa may request information reasonably required to assess the issue, including photographs, product or serial numbers, equipment details or information regarding installation and use.

Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, refund or another remedy required by law.

13. Warranties

Goods may be supplied with a manufacturer or Autoa warranty.

Any written warranty is additional to rights that may apply under consumer law and does not replace those rights.

Warranty coverage may not apply where damage or failure results from:

• Incorrect installation
• Misuse or improper operation
• Use outside stated specifications
• Unauthorised modification
• Incorrect maintenance
• Normal wear and tear
• Damage occurring after delivery

Any specific warranty terms supplied with the goods also apply.

14. Australian Consumer Rights

Eligible Australian customers may have rights under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

15. New Zealand Consumer Rights

Eligible New Zealand customers may have rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Nothing in these Terms excludes or restricts any right that cannot lawfully be excluded or restricted.

16. New Zealand Business Customers

Where goods are acquired in trade for business purposes, and the legal requirements for contracting out are met, the parties agree that the Consumer Guarantees Act 1993 will not apply to the transaction to the extent permitted by law.

This provision applies only where contracting out is lawful and fair and reasonable in the circumstances.

17. Quotations

Unless otherwise stated, quotations are valid for the period shown on the quotation.

Quotations may be subject to:

• Product availability
• Freight costs
• Supplier pricing
• Currency movements
• Taxes and duties
• Assumptions or exclusions stated in the quotation

A quotation does not reserve stock unless expressly agreed by Autoa.

Separate project terms may apply to robotic welding systems, engineering projects, custom equipment, installation, commissioning or other project work.

Where separate written terms are issued for a particular project, those terms will apply to that project to the extent of any inconsistency with these website Terms.

18. Cancellation of Orders

An order may not be cancelled after acceptance without Autoa’s written agreement.

Where Autoa agrees to a cancellation, the customer may be responsible for costs already incurred in relation to the order, including supplier charges, freight, custom goods or other non recoverable costs, to the extent permitted by law.

Nothing in this section limits any statutory cancellation rights that apply.

19. Title and Risk

Risk in the goods passes to the customer upon delivery, subject to any rights available under applicable law.

Where goods are supplied on credit, ownership of the goods remains with Autoa until all amounts owing for those goods have been paid in full, to the extent permitted by law.

20. Use, Installation and Maintenance

Goods must be installed, operated and maintained in accordance with applicable instructions, technical specifications and safety requirements.

Customers are responsible for ensuring that installation and use are appropriate for their equipment and operating environment.

Where professional installation, electrical work or other specialist work is required, it should be carried out by appropriately qualified personnel.

21. Intellectual Property

Unless otherwise stated, the content of autoaweld.com is owned by, licensed to or used with permission by Autoa.

This includes:

• Text and written content
• Photographs and videos
• Graphics and drawings
• Product information
• Logos and branding
• Website design and software content

Website content may not be reproduced, republished, distributed or used commercially without prior written permission, except where permitted by law.

22. Third Party Links

The website may contain links to third party websites.

Autoa does not control third party websites and is not responsible for their content, availability, privacy practices or security.

23. Website Availability

Autoa may update, modify, suspend or discontinue any part of the website or online shop.

Autoa does not guarantee that the website will always be available or free from technical errors.

24. Liability

To the maximum extent permitted by law, Autoa is not liable for indirect or consequential loss arising from use of the website or goods supplied through the online shop.

Nothing in these Terms excludes or limits liability, guarantees, rights or remedies where doing so would be unlawful.

25. Events Outside Autoa’s Control

Autoa will not be responsible for delay or failure to perform an obligation where the delay or failure results from an event outside Autoa’s reasonable control.

This may include transport disruption, supplier delays, industrial action, natural events, fire, flood, severe weather, government action or other events outside Autoa’s reasonable control.

26. Privacy

Personal information collected through autoaweld.com is handled in accordance with our Privacy Policy.

27. Changes to These Terms

Autoa may update these Terms and Conditions from time to time.

The current version will be published on autoaweld.com.

The Terms applying to an online order will normally be those in effect when the order is placed.

28. Governing Law

For purchases from Autoa Pty Ltd, these Terms are governed by the laws applying in New South Wales, Australia, subject to any mandatory rights available under Australian law.

For purchases from Autoline Automation Ltd trading as Autoa Robot Welding, these Terms are governed by the laws of New Zealand.

29. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by Autoa to enforce a provision of these Terms does not waive Autoa’s right to enforce that provision later.

30. Contact Us

For questions about these Terms and Conditions, products or an order, contact:

Email: sales@autoaweld.com

Australia

Autoa Pty Ltd

3A Williamson Road

Ingleburn NSW 2565

Australia

Phone: +61 2 9139 6990

Freephone: 1800 573 228

New Zealand

Autoline Automation Ltd trading as Autoa Robot Welding

8/40 Waters Avenue

Burleigh, Blenheim 7201

New Zealand

Phone: +64 3 577 1970

Freephone: 0800 37 55 66