Last updated: October 2026

Autoa Robot Welding (“Autoa”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit autoaweld.com, purchase from our online shop, contact us, request a quotation, create an account or otherwise interact with Autoa.

For Australian customers, Autoa Robot Welding operates through Autoa Pty Ltd.

For New Zealand customers, Autoa Robot Welding is operated by Autoline Automation Ltd trading as Autoa Robot Welding.

1. What Information We Collect

We may collect the following types of personal information when you interact with our website, online shop or contact us:

• Name, company name, job title, email address, phone number, billing address and delivery address
• Account details, order history, transaction information, purchase orders and invoice information
• Information you provide through contact, quotation, support, warranty or other website forms
• Communications between you and Autoa, including sales, service and technical support enquiries
• IP address, browser type, device information, pages visited, cookie information and website usage data

We generally do not collect sensitive personal information through our website. Please do not provide sensitive information unless it is reasonably required for us to deal with your request.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, request a quotation, complete a website form, contact us or request support
• Through communications with our sales, service, support or administration teams
• Automatically when you use our website, including through cookies and analytics tools
• From third parties involved in providing products or services to you, including payment providers, freight providers and business contacts

3. How We Use Your Information

We may use personal information to:

• Process orders, payments, invoices, purchase orders, freight and deliveries
• Create and manage customer accounts, quotations, enquiries, warranty matters and support requests
• Communicate with you about orders, deliveries, quotations, products, services and account matters
• Maintain business, accounting, tax and transaction records
• Improve our website, online shop, products, services and customer experience
• Understand website traffic and usage, maintain website security and help prevent fraud or misuse
• Send marketing communications where permitted
• Meet legal, regulatory, accounting and tax requirements

Where practical, you may contact us without providing personal information. Certain information may be required for us to process an order, provide a quotation, arrange delivery or provide another requested service.

4. Online Orders and Payments

When you place an order through our website, we may collect your name, company details, contact information, billing address, delivery address and order information.

Payments may be processed by third party payment providers.

Payment card details entered through a third party payment service are generally processed by that provider rather than stored directly by Autoa.

The payment provider may also handle your information in accordance with its own privacy policy.

5. Customer Accounts

If you create an account on autoaweld.com, we may store:

• Your name, company and contact information
• Billing and delivery addresses
• Account settings and login information
• Order and transaction history

You are responsible for keeping your account login details secure. Please contact us if you believe your account has been accessed without your permission.

6. Cookies and Website Analytics

Autoaweld.com uses cookies and similar technologies to operate the website and online shop.

Cookies may be used for:

• Shopping cart, checkout, login and account functions
• Remembering website preferences
• Measuring website traffic, visitor activity and site performance
• Marketing, advertising and remarketing where these services are used

You can control or disable cookies through your browser settings and, where available, through our website cookie controls.

Disabling certain cookies may affect some website or online shop functions.

7. Marketing Communications

We may use your contact details to send information about Autoa products, services, events, company updates and other relevant business communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from contacting you about an existing order, quotation, account, service request or other business transaction.

8. Sharing Your Information

We may share personal information where reasonably required to operate our business, fulfil an order or provide services to you.

This may include sharing information with:

• Freight, courier, logistics and delivery providers
• Payment processors, banks and financial service providers
• Website hosting, information technology and cloud service providers
• Customer relationship management, accounting and business administration systems
• Email, communications, marketing and analytics providers
• Professional advisers, including accountants, insurers and legal advisers
• Related businesses, suppliers or service providers involved in supplying or supporting your order
• Government agencies, regulators, courts or law enforcement authorities where required or permitted by law

We do not sell personal information to third parties.

Where we provide information to a service provider, we aim to provide only the information reasonably required for that provider to perform its services.

9. Overseas Service Providers

Some systems and service providers used by Autoa may store or process personal information outside Australia or New Zealand.

These may include providers of:

• Website hosting and cloud storage
• Customer relationship management and business software
• Email and communications services
• Website analytics and marketing services
• Payment processing and other online services

The countries in which information is stored or processed may vary depending on the provider and its systems.

Where required by applicable privacy law, we take reasonable steps regarding the handling of personal information by overseas service providers.

10. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification and disclosure.

Personal information may be stored electronically within Autoa systems or systems operated by service providers.

Security measures may include:

• User access controls and authentication
• Restricted staff access
• Website and information technology security measures
• Security measures used by our external service providers

No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably required for:

• Processing and maintaining orders, customer accounts and business records
• Accounting, tax, warranty and service purposes
• Meeting legal and regulatory requirements
• Resolving disputes or dealing with claims where required

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate and permitted by law.

12. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

We may ask you to verify your identity before providing access.

In some circumstances, applicable law may allow or require us to withhold access to certain information. Where this applies, we will deal with the request according to the relevant legal requirements.

13. Correcting Your Personal Information

If you believe personal information we hold about you is incorrect, incomplete or out of date, please contact us.

We will take reasonable steps to correct the information where appropriate.

Customers with an online account may also be able to update certain details through their account.

14. Privacy Complaints

If you have a concern about how Autoa has collected, used, stored or disclosed your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate the matter.

We will review the issue and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact:

• The Office of the Australian Information Commissioner for Australian privacy matters
• The Office of the Privacy Commissioner for New Zealand privacy matters

15. Links to Other Websites

Our website may contain links to websites operated by third parties.

Autoa is not responsible for the privacy practices, security or content of third party websites.

We recommend reviewing the privacy policy of a third party website before providing personal information through it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, online shop, business practices, service providers or legal requirements.

The latest version will be published on autoaweld.com.

The “Last updated” date at the top of this Policy shows when it was most recently revised.

17. Contact Us

For privacy enquiries, requests for access or correction, or privacy complaints, contact:

Email: hello@autoaweld.com

Australia

Autoa Pty Ltd

3A Williamson Road

Ingleburn NSW 2565

Australia

Phone: +61 2 9139 6990

Freephone: 1800 573 228

New Zealand

Autoline Automation Ltd trading as Autoa Robot Welding

8/40 Waters Avenue

Burleigh, Blenheim 7201

New Zealand

Phone: +64 3 577 1970

Freephone: 0800 37 55 66